Web Manual (1)
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FAQ (6)
Fees and payment (13)
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01.Please describe the purchase process for LOVOT, from placing an order to receiving it at home.
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02. International Taxes, Customs Duties, and Fees
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03. What happens after I submit a purchase request?
About Shipping (17)
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01. Which shipping carrier is used to deliver LOVOT internationally?
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02. What are the international shipping costs for LOVOT?
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03. Can I receive my LOVOT in Japan and bring it back on the plane myself?
Registration information (4)
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01. I forgot my login ID or password. How can I regain access?
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02. I have moved. How do I update my registered shipping address?
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03. How do I update my GX account information?
About Shopping (5)
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01.Can I purchase LOVOT as a gift for someone else?
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02. Can businesses or organizations purchase a LOVOT, or is it only available to individuals?
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03. Can I get a price estimate or quote?
Exchange and Cancellation (6)
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01. What should I do if I receive a defective product?
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02. When can I expect to receive my replacement?
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03. My LOVOT works fine, but I noticed a scratch on it. What should I do?
Other (12)
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01. If my LOVOT needs repair, do I have to send it back to Japan?
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02. Will my LOVOT be officially registered under my name?
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03. Is identity verification required at the time of purchase?
