Web Manual (1)
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FAQ (6)
Fees and payment (13)
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01.Where and how much do I need to pay from the purchase request to final delivery?
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02.Regarding International Taxes, Customs Duties, and Fees
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03.Why is the support fee required upfront after submitting my purchase request?
About Shipping (17)
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01.Which airline is used for shipping LOVOT?
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02.What are the international shipping costs for LOVOT?
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03.Can I receive my LOVOT in Japan and bring it back on the plane myself?
Registration information (4)
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01.I forgot my login ID or password. How can I regain access?
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02. I have moved. How do I update my registered shipping address?
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03.How can I update my GX account information?
About Shopping (5)
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01.Can I purchase LOVOT as a gift for someone else?
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02.Can businesses or corporations purchase LOVOT, or is it only for individuals?
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03.Can I get a price estimate or quotation?
Exchange and Cancellation (6)
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01.What is the procedure for an exchange if I receive a defective product?
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02.When can I expect my replacement item to arrive?
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03.My LOVOT works fine, but I noticed a scratch on it. What should I do?
Other (12)
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01.If my LOVOT malfunctions, how is maintenance handled? Do I need to send it back to Japan?
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02.Will my LOVOT be officially registered under my name?
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03.Why is identity verification required for my purchase?
