Exchange and Cancellation (6)
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01.What is the procedure for an exchange if I receive a defective product?Updated on May 27 2026
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02.When can I expect my replacement item to arrive?Updated on May 27 2026
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03.My LOVOT works fine, but I noticed a scratch on it. What should I do?Updated on May 27 2026
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04.Some of the included accessories were missing from my package.Updated on May 27 2026
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05.Is it possible to cancel my order before it ships?Updated on May 27 2026
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06.I cancelled my order, but I haven’t received my refund yet.Updated on May 27 2026
