If you believe the product you received is defective, we’re very sorry for the inconvenience and will do our best to resolve the issue as quickly as possible.

To determine the best solution—whether that’s a replacement or a repair—we’ll first need to evaluate the issue with your LOVOT.

Please follow these steps:

1. Contact BEX Customer Support.
   Reach out to us through our online inquiry form or by email and describe the issue.
2. Complete the symptom questionnaire.
   We’ll send you a brief questionnaire to help us understand the symptoms your LOVOT is experiencing.
3. Review and resolution.
   Our technical team will review the information you provide and guide you through the appropriate next steps, whether that involves a repair or a replacement.

Please contact BEX Customer Support before returning any products so we can provide the appropriate instructions and assist you as quickly as possible.