If you believe the product you received has a defect, we are incredibly sorry for the inconvenience and want to help make things right for you immediately.
To determine the best solution—whether that is a swift replacement or a professional repair—we need to understand the exact symptoms your LOVOT is experiencing.
Please follow this simple step-by-step procedure:
- Contact BEX Support First: Reach out to our customer care team via our online inquiry form or email to report the issue.
- Complete the Symptom Questionnaire: We will reply with a brief diagnostic questionnaire (symptom check) to help us gather specific details about your LOVOT’s behavior.
- Review & Resolution: Our technical team will evaluate your responses and guide you through the official exchange or shipping process.
We are here to support you and your LOVOT, so please contact us first so we can get started.
