If you have moved, please follow these guidelines to ensure your LOVOT’s shipping and forwarding services continue to run smoothly:

　CRITICAL: Please DO NOT change the address in your GX Members ID profile.

To keep your international forwarding service working correctly, the address in your online profile must always remain as the VOYAGER JAPAN warehouse address.

How to update your actual delivery address:

If you need to update your home address for future deliveries or customs paperwork, please contact BEX Customer Support directly.

Our team will be happy to update your international shipping destination in our system for you, keeping your forwarding setup perfectly intact.