If you are having trouble logging into your account, please check the solutions below to regain access quickly:

1. Forgotten Your Login ID?

Your login ID is simply the email address you used when you first submitted your purchase request to VOYAGER JAPAN. Please try logging in with that specific email account.

2. Forgotten Your Password?

You can easily reset your password online. Please visit the official password reset page below to create a new one: LOVOT Password Reset Page

3. No Longer Have Access to That Email Address?

If you have completely forgotten which email you used, or if that email address is no longer active, please contact BEX Customer Support directly. We will help verify your identity and restore access to your account.