We are very sorry to hear that your product arrived with a scratch, and we sincerely apologize for the disappointment and inconvenience this has caused.

Even if the product is functioning perfectly, we want to ensure it meets our quality standards. To help us evaluate the condition and determine the best way to assist you (such as arranging a replacement), please send us a clear image or short video showing the scratched or damaged area.

Please reply directly to our support email or attach the media to our online contact form, along with your Order Number for faster processing.