We’re very sorry to hear that your LOVOT arrived with a scratch, and we sincerely apologize for the disappointment and inconvenience.

Even if your LOVOT is functioning normally, we want to make sure it meets our quality standards. To help us assess the condition and determine the best solution—such as arranging a replacement—please send us a clear photo or short video of the scratched or damaged area.

You can reply directly to our support email or submit the images or video through our online contact form. To help us process your request more quickly, please include your Order Number.