Fees and payment (13)

• 01.Where and how much do I need to pay from the purchase request to final delivery?
• 02.Regarding International Taxes, Customs Duties, and Fees
• 03.Why is the support fee required upfront after submitting my purchase request?

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About Shipping (17)

• 01.Which airline is used for shipping LOVOT?
• 02.What are the international shipping costs for LOVOT?
• 03.Can I receive my LOVOT in Japan and bring it back on the plane myself?

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Registration information (4)

• 01.I forgot my login ID or password. How can I regain access?
• 02. I have moved. How do I update my registered shipping address?
• 03.How can I update my GX account information?

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About Shopping (5)

• 01.Can I purchase LOVOT as a gift for someone else?
• 02.Can businesses or corporations purchase LOVOT, or is it only for individuals?
• 03.Can I get a price estimate or quotation?

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Exchange and Cancellation (6)

• 01.What is the procedure for an exchange if I receive a defective product?
• 02.When can I expect my replacement item to arrive?
• 03.My LOVOT works fine, but I noticed a scratch on it. What should I do?

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Other (12)

• 01.If my LOVOT malfunctions, how is maintenance handled? Do I need to send it back to Japan?
• 02.Will my LOVOT be officially registered under my name?
• 03.Why is identity verification required for my purchase?

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