Fees and payment (13)

• 01.Please describe the purchase process for LOVOT, from placing an order to receiving it at home.
• 02. International Taxes, Customs Duties, and Fees
• 03. What happens after I submit a purchase request?

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About Shipping (17)

• 01. Which shipping carrier is used to deliver LOVOT internationally?
• 02. What are the international shipping costs for LOVOT?
• 03. Can I receive my LOVOT in Japan and bring it back on the plane myself?

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Registration information (4)

• 01. I forgot my login ID or password. How can I regain access?
• 02. I have moved. How do I update my registered shipping address?
• 03. How do I update my GX account information?

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About Shopping (5)

• 01.Can I purchase LOVOT as a gift for someone else?
• 02. Can businesses or organizations purchase a LOVOT, or is it only available to individuals?
• 03. Can I get a price estimate or quote?

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Exchange and Cancellation (6)

• 01. What should I do if I receive a defective product?
• 02. When can I expect to receive my replacement?
• 03. My LOVOT works fine, but I noticed a scratch on it. What should I do?

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Other (12)

• 01. If my LOVOT needs repair, do I have to send it back to Japan?
• 02. Will my LOVOT be officially registered under my name?
• 03. Is identity verification required at the time of purchase?

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