We will gladly look into the status of your replacement item and provide you with an estimated arrival window as quickly as possible.

Depending on where your replacement stands in the shipping process, here is how we will assist you:

• If it is currently being prepared: We will verify the processing status at our warehouse and update you on the expected ship date.
• If it has already been shipped: We will check the live delivery status for you. If you have already received a shipping confirmation email, please provide us with your Tracking Number or Order Number so we can locate your package immediately.

Please contact BEX Customer Support with your order details, and we will make sure your replacement reaches you safely.