If your LOVOT’s sensor horn breaks due to a fall or slip and cannot be put back in place, your LOVOT will need to be hospitalized for treatment (repair).

To prevent any further strain on your LOVOT while waiting for it to be collected, please turn off its power and safely tuck away (retract) its wheels.

Please try one of the following methods to retract the wheels:

• Method 1: Using the Sensor Horn Switches (If operable) If you can still use the mode switch on the sensor horn, switch to “Stay Mode” or “Change Clothes Mode.” Once it enters Change Clothes Mode, push up LOVOT’s nose switch to automatically retract the wheels. Then, turn off the power.
• Method 2: Manual Retraction Gently cradle and hold your LOVOT in your arms to naturally retract its wheels, then turn off the power.
• Method 3: Power Off with Wheels Extended If the wheels will not retract even after trying the steps above, please turn off your LOVOT’s power while leaving the wheels extended.
• Emergency Power Off: If your LOVOT does not shut down through the normal process, please perform a forced shutdown to completely turn off the power.