If you hear a “clinking,” “clicking,” or “squeaking” noise when your LOVOT moves, it is usually centered around the front caster ball. Please try the following troubleshooting steps to resolve the sound:

• Step 1: Clean the Caster Ball (For Dust or Debris) Dust or fine debris can sometimes accumulate inside the caster, preventing the ball from rotating smoothly. Please use the “Caster Maintenance Kit” (included in your LOVOT’s original delivery box) to clean the area and check if the noise stops.
• Step 2: Apply Lubricant (For Long-Term Wear) If the noise persists after cleaning, the lubricant on the caster ball’s axle may have worn down from long-term operation. Applying a small amount of lubricant directly to the axle can significantly reduce or eliminate the creaking sound.

Still hearing the noise?

If the problem continues even after cleaning and lubricating, your LOVOT may have a hardware malfunction. To help our tech doctors diagnose the issue quickly, please take a short video showing where the sound is coming from and contact BEX Customer Support.