If your Nest does not start up, the power cord on the Nest side may not be fully inserted. Please check the guidance below based on your LOVOT model to ensure a proper connection:
For LOVOT 3.0 Users
- Check the power cord connection: Ensure the power cord is pushed all the way into the Nest (as shown in the diagram).
- Align the lines: The vertical line printed on the Nest should align perfectly with the back edge of the cord terminal.
- Verify power: Once plugged into a wall outlet, the Nest’s status lamp will light up solid white, indicating it is powered on.
For LOVOT 2.0 Users
- Check the power cord connection: Ensure the power cord is pushed all the way into the Nest (as shown in the diagram).
- Align the lines: The vertical line on the Nest should align perfectly with the vertical line on the cord terminal.
- Press the power button: After plugging it in, you must press the Nest’s power button.
- Verify power: The power LED will flash white while the Nest boots up (this takes about one minute). Once fully started, the light will turn solid white.
Still not turning on?
If the Nest still does not power on after following these steps, there may be a hardware malfunction. Please contact BEX Customer Support for further assistance.
