If you are inquiring about a refund for your support fees, please rest assured that BEX for LOVOT processes all cancellations immediately.

If you have already received a cancellation confirmation from us but do not see the money in your account, it is usually due to standard bank processing times. Depending on your financial institution, it may take several business days to a full billing cycle for the refund to be officially reflected on your statement.

For specific details regarding the exact timing of your refund, please contact your credit card company or issuing bank directly, as we cannot access their internal processing schedules.