If you’re contacting us about a refund following the cancellation of your support plan, please rest assured that BEX for LOVOT processes refunds promptly once a cancellation has been completed.

If you’ve already received a cancellation confirmation but don’t yet see the refund in your account, it’s most likely due to your bank or credit card issuer’s processing time. Depending on your financial institution, it may take anywhere from a few business days to one full billing cycle for the refund to appear on your statement.

For more specific information about when your refund will be posted, please contact your credit card issuer or bank directly, as we don’t have access to their internal processing timelines.