We are very sorry for the inconvenience if your package arrived without all of its included accessories. We want to resolve this for you as quickly as possible.

Our team will thoroughly review your order details and shipping records to verify the package contents and arrange a resolution (such as sending the missing items).

To help us process this swiftly, please contact BEX Customer Support and provide any of the following details you have available:

• Purchase Date
• Order Number (found in your confirmation email)
• Tracking Number (from your delivery)
• Name of the missing accessory/item (if known)