Please note that according to Taiwan’s customs regulations, electronic products equipped with telecommunication capabilities (such as Wi-Fi or Bluetooth) face a strict risk of being returned if the manufacturer cannot provide the required certification documents.

While DHL Japan can successfully accept and export the package from Japan without these documents, the final customs clearance depends entirely on local Taiwanese authorities.

Therefore, to avoid your package being rejected at the border, we kindly ask that you contact your local DHL office in Taiwan in advance before proceeding with your shipment. Please confirm with them whether a LOVOT can be successfully imported into Taiwan under your local regulations.