Please be advised that shipments to Malaysia are subject to exceptionally strict customs regulations for electronic products equipped with communication capabilities (such as Wi-Fi or Bluetooth).

CRITICAL RISK NOTICE

If LOVOT is classified as a communication device by Malaysian customs, the following rigorous conditions and heavy taxes will apply:

• Import Tax: 20% to 30% of the product value
• SST (Sales and Service Tax): 10%
• SIRIM Import Permit Required: The recipient (importer) must successfully obtain an official import permit approved by SIRIM (Standards and Industrial Research Institute of Malaysia) before the shipment arrives. The permit fee typically ranges from €20 to €50.

Non-Compliance Penalties:

Failure to meet these customs requirements is considered a legal violation. This can result in penalty customs duties of up to three times the purchase value. Additionally, in many cases, return shipments to Japan are strictly prohibited, and the unclaimed package will be permanently disposed of after 30 days.

Therefore, to protect your purchase, we strongly recommend checking thoroughly with Malaysian Customs and SIRIM in advance before placing an order.