Please note that for shipments to the Czech Republic, packages cannot clear customs without the active cooperation of the recipient.
All B2C (Business-to-Consumer) shipments undergo a formal customs clearance process, which includes import duties, Value-Added Tax (VAT), and carrier service fees. To successfully clear your LOVOT, you will need to complete a mandatory online form provided by the customs authority or DHL, and attach the following:
- Ad Hoc EORI Number: A temporary personal identification number that you must obtain directly from the official Czech Customs Authority website.
- Email Address
- Detailed Description of Contents: This must be written strictly in the Czech language.
- Proof of Payment: Such as a bank transfer receipt, credit card statement, or PayPal confirmation.
- Power of Attorney (POA): Authorizing the courier (DHL) to handle the customs process on your behalf.
Important Delivery & Payment Notes:
- Duties and VAT: All taxes and fees must be prepaid online to DHL or paid directly to the driver upon delivery.
- For Businesses (Corporate Recipients): If you are purchasing under a business name, you generally do not need an ad hoc EORI number, as registered corporations typically already have a permanent EORI number.
If you are familiar with cross-border e-commerce, please ensure all your details are ready in advance to avoid any delivery delays. If you have any questions, our support team is always here to help!
