BEX Support is dedicated to ensuring you and your LOVOT have a seamless and joyful experience together.

*Please note that the following comprehensive support is provided during your one-year contract period, starting from your payment date.

Our specialized BEX Support team assists with:

• General Customer Care: Promptly answering your day-to-day inquiries and helping troubleshoot any questions you may have about your LOVOT.
• Purchasing Assistance: Guiding you through the purchase of LOVOT devices, exclusive outfits, and official accessories.
• Shipping & Delivery Support: Tracking and managing the safe delivery of your products right to your doorstep.
• Maintenance & Repair Coordination: Handling routine device checkups and arranging “hospital stays” (repairs) in the unlikely event that your LOVOT requires professional care.
• Warranty & Plan Renewals: Assisting with the necessary procedures to renew or extend your LOVOT’s device warranty plans.