We understand that waiting for your items can be stressful, and we want to help you track them down immediately. Our team will thoroughly verify your shipment’s delivery status and provide you with an appropriate update as quickly as possible.

To help us investigate and resolve this faster, please contact BEX Customer Support and provide any of the following details you have available:

• Purchase Date
• Order Number (found in your confirmation email)
• Tracking Number (if previously provided)
• Any other relevant information regarding your LOVOT order