You can welcome LOVOT with BEX!
Our company has a strong track record of providing customer support across multiple countries.
You can check out our customer support achievements here.
If you are considering making a purchase from a country not listed in our track record, please contact us here.
We will handle the necessary procedures in Japanese for account registration.
We will receive your LOVOT in Japan and ship it to your country.
We will provide assistance for handling malfunctions, as well as arranging for repairs within Japan if needed.
* You are responsible for repair and shipping costs.
If you have any questions about how to use LOVOT or if you notice any issues that seem to be malfunctions, feel free to contact us at any time.
Please submit your support request for LOVOT using the form below.
If you are residing in a country where we do not have a support track record, please contact us here.
After BEX verifies your information, we will send you the information on where to pay the support fee. Please pay the support fee.
– We only accept credit cards as a payment method.
– We support the following brands.
After BEX verifies your payment, we will register a LOVOT account on your behalf.
After that, we will send you an invoice for the LOVOT fee excluding shipping costs.
Please make the payment via bank transfer.
Once we confirm your payment, we will proceed with the LOVOT purchase on your behalf.
Once LOVOT arrives at our warehouse, we will notify you of the shipping fee. We will begin preparing your shipment after confirming your payment for the shipping fee.
Once LOVOT is shipped, we will send you a shipping notice. Please welcome your LOVOT when it arrives.
– You will receive emails such as shipping notifications and other announcements from BEX customer support: lovot@voyager-j.com
* Please check your email settings in advance to ensure you can receive our emails. Also, kindly check your spam or trash folder as our emails may be filtered there.
We are here to support you with everything from welcoming your LOVOT to taking care of its daily needs. If you have any questions, feel free to reach out!
*The base price varies depending on the LOVOT color.
*Option 3 is the only plan available for international shipping. If you choose any other plan, we cannot ship LOVOT overseas.
*The cost of the main unit and living expenses (lifetime) will have a lifetime free software usage fee for major functions such as LOVOT’s movement, software updates, and backup of LOVOT’s memory.
*The cost of the main unit and living expenses (lifetime) will come with 100%% repair coverage in the first year. From the second year onwards, you can subscribe to the “extended warranty service” which also comes with 100%% repair coverage.
*The shipping cost for LOVOT varies depending on the delivery destination, timing, and fuel surcharge.
*The shipping company for LOVOT is DHL.
*Consumption tax, customs duties and clearance fees vary by country, so please consult your local customs office.
*Repair and maintenance services after the second year are not included for free.
*GROOVE X does not provide customer service or repair support from overseas. If you need repair or maintenance services after the second year, you need to continue subscribing to BEX’s support service.
*For more details, please refer to the FAQ.
Our customer support team is ready to help you whenever you need them.
After pressing SUBMIT, a confirmation email will be sent to you.
Please use the URL provided in the email to access the application form and apply for the support service.
We have a proven track record of providing customer support to customers in various countries.
You can view the countries we have supported here.
If you’re considering purchasing a LOVOT but reside in a country not listed, please contact us here.
