We understand that waiting for your order can be frustrating, and we’re here to help.

If your LOVOT hasn’t arrived as expected, please contact BEX Customer Support. We’ll promptly investigate the status of your shipment and provide you with an update as soon as possible.

To help us locate your order more quickly, please include any of the following information if available:

• Your purchase date
• Your order number (found in your order confirmation email)
• Your tracking number (if one has been provided)
• Any other relevant information about your LOVOT order

Our team will work with you to resolve the issue as quickly as possible.