For customers residing overseas, enrollment in the standard base protection plan is required for the first year. However, continuing with the extended warranty (compensation service) from the second year onward is entirely optional.

Here is how the plan structure works for international users:

• Year 1 (Required): You will be automatically enrolled in the standard base plan to ensure your LOVOT is fully protected from day one.
• Year 2 and Beyond (Optional): Continuing with the higher-tier extended compensation service is completely optional. You can choose whether to renew or adjust your coverage based on your needs.

For a detailed breakdown of what is covered, please refer to the official LOVOT Care support page:

LOVOT Care Service Details (Official FAQ) in Japanese

*Please note that this official page is in Japanese. We highly recommend using your browser’s translation tool to view it in your preferred language.