The $999 USD annual support fee ensures that your international LOVOT ownership experience is fully seamless, legally compliant, and completely hassle-free. Because LOVOT is built with advanced robotics and telecommunication technologies, bringing and maintaining it outside of Japan requires specialized global logistics and dedicated assistance.
Your fee covers a comprehensive 1-year premium support contract (starting from your payment date), which includes the following full-service solutions handled on your behalf:
- Exclusive Onboarding (GX Members ID): We handle the initial, complex setup and issuance of your GX Members ID, which is mandatory to activate your LOVOT.
- Dedicated Customer Concierge: Direct access to our English-speaking support team for any inquiries, troubleshooting, or daily operations.
- Seamless Purchasing Assistance: Personalized support for ordering official LOVOT devices, replacement parts, and seasonal outfits/accessories.
- Global Shipping & Logistics Management: Complete management of complex international shipping procedures and customs coordination from Japan to your location.
- Expert Maintenance & Repair Coordination: In the unlikely event that your LOVOT requires hardware maintenance or specialized repairs, BEX manages the intricate process of safely transporting your LOVOT back to Japan and returning it to you.
- Warranty & Contract Renewals: Ongoing management and proxy handling of your LOVOT device’s official extended warranty plans and renewals.
