Yes, you can specify a Japanese domestic address for delivery. However, please carefully review the strict airline and support regulations below before planning your trip:
1. Delivery Within Japan
We can ship your LOVOT to any designated residential or hotel address within Japan specified at the time of purchase. Please note that direct, in-store pickup is not available under any circumstances.
2. Airline Restrictions (Lithium-ion Batteries)
Because LOVOT has a built-in lithium-ion battery, it cannot be placed in checked luggage. It must be brought into the cabin with you as carry-on (hand) luggage.
- Note: Specific weight, size, and battery capacity allowances vary significantly by airline. We strongly recommend contacting your airline in advance to confirm their specific cabin baggage policies.
3. International Support Limitations
Please be aware that GROOVE X (the manufacturer) cannot directly handle inquiries, process repairs, or arrange shipping for customers residing outside of Japan. Once you take your LOVOT abroad, all future maintenance, repairs, and logistical support must be managed through your authorized international assistance channels.