From purchasing procedures in Japan and specialized packing, to international customs clearance — BEX handles every step, so all you have to do is wait for LOVOT to come home.
We handle all export and customs paperwork for you.
We find safe shipping solutions, even for countries with lithium-ion battery restrictions.
We create and manage your LOVOT account—no Japanese sign-up required.
Every shipment is automatically insured for your peace of mind.
Many Japanese sellers don't ship internationally. Shop from Yahoo, Amazon, Rakuten, and more with BEX. We receive your orders at our Japan warehouse and deliver them to your doorstep. Need help buying from a Japanese website? Our team is here to assist.
We earn your trust through consistent performance, with successful shipments and satisfied customers worldwide.
When I was relocated to the US for work, I nearly gave up on bringing LOVOT along. Thanks to BEX, I still get that comfort every day.— Female customer, early 30s
[ Customer quote #2 — real copy pending from BEX ]— maps to “お客様の声2” in the wireframe
[ Customer quote #3 — real copy pending from BEX ]— maps to “お客様の声3” in the wireframe
[ Customer quote #4 — real copy pending from BEX ]— maps to “お客様の声4” in the wireframe
[ Customer quote #5 — real copy pending from BEX ]— maps to “お客様の声5” in the wireframe
[ Customer quote #6 — real copy pending from BEX ]— maps to “お客様の声6” in the wireframe
| Item | Ship It Yourself | BEX for LOVOT |
|---|---|---|
| Lithium battery | Battery restrictions | Expert support for battery shipments * |
| Packing | Pack it yourself | Professional protective packing |
| Customs | Handle customs alone | Customs document assistance ** |
| Peace of mind | Standard cargo handling | Dedicated care for your LOVOT |
* Lithium battery: clearance can't be guaranteed in every case — we support it with expertise, not an absolute promise.
** Customs: BEX does not act as a customs clearance agent — support is limited to document preparation.
We will handle the necessary procedures in Japanese for account registration.
We will receive your LOVOT in Japan and ship it to your country.
We provide support for troubleshooting and repair arrangements within Japan. Repair and shipping costs are the customer's responsibility.
Need assistance with LOVOT? Contact us anytime.
$8,888/Only
VIEW FULL PLAN DETAILS (PDF) ↗$8,088/Only
VIEW FULL PLAN DETAILS (PDF) ↗
$999/Year
The plug and socket type is the same as Japan's — you'll need to prepare a plug adapter for your country.
Contact BEX support for guidance. Repairs are only carried out in Japan, so you may need to ship LOVOT back — the cost of sending it there and back is the customer's responsibility.
DHL.
No — consumption tax, customs duties, and clearance fees vary by country and are paid separately by the customer.
It depends on timing. If you cancel before shipment preparation begins, the support fee can be refunded (provided you haven't registered a GX Members ID yet). Once preparation has started, a different refund policy applies — see the full terms of use for details.
